Talking to a billing department
A calm, short script goes a long way.
Have your account number, the date of service and your EOB in front of you before you call.
Say what you are asking for in one sentence: an itemized statement, an explanation of a charge, or confirmation that a payment was applied.
Write down who you spoke to, the date, and what they promised. Adding it to your case timeline in this app takes a few seconds and helps if you have to call again.
You can always ask for a payment plan or for the account to be held while a question is being reviewed.
Have a bill and an EOB that don't match?
Upload both and the Detective will compare them line by line and explain any potential discrepancies in plain English.
Compare my bill and EOBMore guides
- How to read a medical bill
- Deductible, copay and coinsurance in plain English
- Why asking for an itemized statement helps
- What to do when a claim is denied
- All guides
Important: The Medical Bill Detective provides informational assistance based on the documents you provide. It does not provide medical, legal, insurance, or financial advice and does not determine whether a bill is legally valid, fraudulent, or incorrect. Potential discrepancies should be verified with your healthcare provider and/or insurance company.